Research on Conflict Resolution and Performance Improvement in Project Teams

Abstract

This study explores how intrateam conflict influences project team performance. Interviews with 30 members from 10 teams in the Japan Business School Case Competition 2024 identified five types of conflict. While the frequency of conflicts did not differ between teams, high-performing teams effectively resolved key conflicts, particularly “differences in motivation” and “task-related disagreements.” The results suggest that resolving all conflicts is unnecessary; rather, addressing critical conflicts appropriately enhances outcomes. Conflict should be seen not only as an obstacle but also as an opportunity to rebuild trust and foster growth.