2023 Volume 19 Issue 1 Pages 28-37
This paper introduces the person-centered care principle, which prioritizes individuals’ values and preferences, and employs it to build a methodology for designing a novel person-centered care service. According to the person-centered design principle, we designed the processes of empathy and definition in design thinking which focus on unexpected behaviors and the backgrounds of care recipients. Those processes were conducted with care workers as a series of workshops. Though the workshop design had problems of comprehension of the unexpected behaviors and empathy with the backgrounds, the qualitative analysis on the workshop participants’ comments revealed the two effects: verbalization and visualization, and shared viewpoints among the workshop participants. This study contributes to a design field by the following three values; the employment of the person-centered care principle to a design field, the practice of the person-centered designed processes with care workers as a case study, and the evaluation of those processes by qualitative analysis.
