Mobile phone-based communication support system for home care

Abstract

In this study a web service for the interactions between home carers and their clients was developed. The aim was to provide a system for the exchange of messages and topics of conversation relating to the clients' interests. The system had two unique characteristics: firstly the use of digital pens so that the carers did not have to change their usual working practices of keeping records on paper, and secondly the carers received client related notifications via their mobile phone, which in turn tended to result in improved rapport.