2014 Volume 16 Issue 2 Pages 115-128
The goal of this study is to propose strategies for enhancing train drivers' proactive behaviors in order to maintain railway safety and service quality. To accomplish this goal, authors conducted a qualitative investigation in train drivers' workplaces by participant observation and interviewing in order to grasp the crucial factors to regulate their work behaviors. As a result of the investigation, authors suggest that each train driver's own work definition that is comprised of two dimensions; "perceived role breadth covered by each member's definition" and "orientation to pursuit and try to achieve a true goal of train driver's job", would be a core factor to regulate their daily work behaviors including proactive ones. Further authors point out that an information environment that each train driver contacts in a daily life would be one of affecting factors to maintain their role definition. Based on this suggestion, authors discussed some expected management strategies of train drivers.
