The Promise and Limitations of AI‑Based Counseling Applications: Practical

Abstract

This study critically examines the potential and limitations of AI‑based counseling applications. A review of existing research shows that the structured framework of cognitive behavioral therapy (CBT) aligns well with app‑based interaction and supports short‑term improvements such as reduced anxiety and depression, enhanced self‑understanding, and increased accessibility. At the same time, significant challenges remain, including the absence of interpersonal relational processes, ethical and data‑governance concerns, and limited evidence regarding long‑term effectiveness. By organizing these strengths and limitations, the study identifies key issues that must be addressed for the practical use of AI‑supported counseling in clinical and non‑clinical settings and outlines directions for future development.