2024 Volume 15 Issue 2 Pages 89-100
Organizations may not be able to execute business strategies as intended under uncertain environments, and the effective execution of emergent strategies requires the combination of several control systems. The process of establishing the synergetic effect between control systems can be understood by considering the relationship between control systems and outcomes, as explained by Simons (1995)’ Levers of Control (LOC) framework. The purpose of this study is to examine how this relationship can result in the synergetic effect between control systems. The findings emphasize the importance of combining control systems with different characteristics in order to execute effective business strategies in unpredictable situations. In particular, this paper demonstrates that the synergetic effect of belief system and diagnostic control system enhance communication among frontline employees, that is interactive control system, and motivate frontline employee to take actions for improvement. The contribution of the paper is to provide new insights into LOC research with respect to the effectiveness of the synergetic effect between control systems in a process, rather than just the parallel relationship.
