Abstract
In response to ever increasing development size and complexity, many software development organizations have conducted various activities to improve the capabilities of software development. However, we have seen great variability in the outcomes of these activities, and that such variability has been attributed primarily to the skills and experiences of promoters of individual support activities. In this paper, we propose a methodology to software development support activities based on service value co-creation which contains embedded implicit knowledge of experienced promoters. This methodology was developed by viewing these support activities as services provided to the software organization, and by analyzing the relationship between support activities and outcomes from the perspective of service science. Finally, we demonstrate the validity of this methodology by analyzing three actual cases of software development capability improvement activities in light of this methodology.
