An Integration Method of Phone and PC Systems to Support Maintenance Engineers and its Implementation

Abstract

Maintenance engineers (ME) are responsible for delivery, installation and maintenance of computer-related equipment in the field, where efficiency and accuracy are required. In this paper we propose an Integration Method of Phone and PC systems to realize improving efficiency and accuracy of maintenance engineer's works by using smart devices, such as smartphones and tablets. These systems are accomplished by fusing the function of the Web browser function and SIP phones. We developed an easy method to switch tab format information acquired from the device in the field, and information obtained by accessing to maintenance center server. And also we implemented features of synchronization and coordination of information between ME and the administrator in the maintenance center.