Establishing Decision Criteria for Open Source Software Usage

Abstract

In recent years, the rapid advancement of IT has significantly transformed the business environment, requiring companies to deliver services and products faster to meet market demands. Open source software (OSS) has become a key tool for achieving both speed and quality in development. Companies use OSS not only to reduce costs and development time but also to ensure stability, transparency, and flexibility while avoiding vendor lock-in. However, since OSS relies on community support, its maintenance and long-term quality can be uncertain. Studies indicate that around 82% of OSS projects become inactive, making it essential for businesses to assess the support quality of OSS before adopting it. In this paper, we focus on the issue resolution rate as a key indicator of OSS support quality, analyzing trends to help companies make informed decisions about which OSS projects to trust, ensuring they select software with active community support and sustainable development. Additionally, this paper seeks to provide insights into predicting OSS support quality by examining the early response patterns observed in OSS projects after their initiation.