Abstract
In this paper, we focus on allocating of social service facilities which are operated under the first-come-first-serve rule. In such facilities, users cannot make a reservation in advance. To reduce congestion, it is desirable to adjust a schedule by communication devices. We propose the user-in-the-loop forecasting with the statement-based cost estimate, and apply to two types of facility allocation models, i.e., the theme park scenario and the highway scenario. The computer experiments show that the proposed estimate caused better results in both scenarios to reduce congestion. In particular, the users in the highway scenario could achieve a near user equilibrium situation without any advance experience of the system.
