Abstract
This study examines the relationship between internal service behavior to subordinates and each of four components of job satisfaction based on the managers (n =267) derived from the two service organaizations. Covariance Structure Analysis was used to evaluate causal models which involved relationships among internal service behavior, four components of job satisfaction, and intent to remain in the organaization. Results suggest that satisfaction with work itself showed a strong impact on internal service behavior to subordinates. And no moderating effect of intent to remain with job satisfaction was observed. Practical implications and suggestions for future research are discussed.
