Abstract
1. Try to clarify and establish [Philosophy/Idea] of your clinic, first of all.
2. Try to conduct [Survey questionnaires for the Patients/Clients] of your clinic in order to analyze your current problems. (In reference to [5 Stages of Customer Satisfaction] )
3. Try to clarify [Strong points] - [Weak points] of your clinic against your competitors in your area.
4. Try to make [Improvement Plans] based upon the analysis of the above 2 [Survey questionnaires] (By KJ methods)
-For clinical services -For managerial services
5. Try to rotate the cycle/wheel of [PDCA] (Plan-Do-Check-Action) of the above 4 [Improvement Plans] .
6. Try to prepare [One year and 3-5 years, mid/long term Plans] and update them every year based upon your review and analysis.
7. Try to count your [Investment Plan] based upon, not only the hardware, but including the improvement of ES (Employee Satisfaction) .
8. Try to behave in paying more attention to [Communication] matters.
-Toward Patients/Clients
-Toward Employee staffs
-Toward your local area (Develop potential clients)
9. Try to accomplish [Objective Management] through [Target numbers] .
10. Try to be [A leader who can solve the problems] as a top of your clinic. Try to be thoughtful and kind to others!
