Abstract
The purpose of this study is to examine the hospitality management industry by comparing hotels in the Japan Hotel Association with companies that received the “Japan 300 High-Service Awards.” As a result, this study found differences between the superiority of women working in hotels in 12 fundamental competency factors for working persons. In addition, there were differences among the hotels in the level of introduction and expansion for supporting the success of women in the workplace. From the point of view of service advantage, shorter working hours and long-term employment as well as clarification and penetration of the management philosophy and support for the success of women in the workplace should be priorities for the management. Construction of a system as well as a corporate culture that is beneficial for both men and women is expected.
