Japanese Association of Industrial Counselling
Online ISSN : 2435-4554
Print ISSN : 1880-9669
Create emotional labor activities scales in the call center
Kuniko Ishikawa
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Keywords: personal service industry, emotional labor, call center, characteristic of workplace environment, emotional labor activities scales
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2011 Volume 13 Issue 1 Pages 1-11

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© 2011 The Japanese Association of Counseling Science
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