Resolution and Claim Handling with Respect to the Consumer Trouble(Symposium on "Prolonged Recession and the Consumer")

Abstract

What kind of influence may "the prolonged depression" have on the resolution of the consumer trouble? Under the prolonged depression, people tend to hope that a trouble will be resolved more "quickly" and "inexpensively," I think. Many types of dispute resolution are available in this society. I believe that understanding the advantages and shortcomings of each model will lead to selection of a better resolution. Here, I will outline several types of dispute resolution including ADR that is of a recent topic, and explain general features thereof. First of all, the important thing, in the resolution of a consumer trouble, is that you have to understand and determine the minimums that you will not compromise, and then that you will choose the best method, in light of such determination, out of all the types available.