Analysis of Congestion of Emergency Medical Care Centers

Abstract

 Recently, much attention is paid to synthetic and systematic service system, what is called local area comprehensive medical service system. There are problems that now confront the system. Those are the ideal method of medical home care in an aging society and reconstruction of emergency medical care system bearing the important social roll to protect life and body of citizens.

 In this paper, we take up the latter. And we analyze the congestion of emergency medical care center, which provides emergency night services that are not available elsewhere. So we take a Sapporo City medical association night emergency hospital, as an example. First, we analyze congestion of telephone consultation, and calculate the number of the line for needed. Next, we analyze the congestion about examination of the center. We calculate the logical waiting time and length of queue with logical queueing systems, using the actual data collected from the center.