Abstract
Hospital performance management has become one of the urgent and important issues. In order to facilitate hospital staff involvement for these activities, paper-based information including quantitative data from managerial and other departments have been circulated but not used effectively for the staff’s decision making to improve performance. To overcome the situation, we have developed the hospital information system(HIS)— intranet system that shows key performance indicators (KPIs) utilized in the balanced score card (BSC), especially focusing on financial scope for “Mieru-Ka (visualization)” since June 2006. The method providing information through the intranet and the contents of the indicators were assessed by the questionnaire to the hospital staff. Approximately 170 questionnaires were collected and the analysis has shown that the intranet system is more effective than the conventional paper-based method. There exist some variations among medical and managerial staff in the level of recognition about usefulness of KPIs for performance improvement in each department. Continuing identification of KPIs in the other scopes of BSC such as quality, patients, and employees and security of the intranet system operation will be developed for hospital performance management.
