Abstract
To operate a blood collection room, we should meet many requirements including safety, short waiting time, good service quality for patient care, good-quality management of the preanalytical process, and prevention of incidents such as patient misidentification. In our hospital, we hold a meeting once a month to inform every blood sampling staff member of modifications of the operation in the blood sampling room and precautions for preventing incidents. After the meeting, we prepare some questions about the points to take care when sampling, which are distributed to the staff members using an e-learning system. In this study, we analyzed the forms, categories, and response rates of the 136 questions that had been distributed from April 2016 to March 2019. We also conducted a questionnaire survey to study our staff members’ assessment of the questions using an e-learning system. Moreover, we evaluated the effects of the e-learning system by analyzing the incidence rates of inappropriate sampling techniques, which could result in hemolysis or clotting, and those of insufficient confirmation. The results of this study suggest that the questions consisting of images or videos can lead to an increase in the response rates and make the questions easy to understand and useful for effective education. In addition, after the introduction of the e-learning system, the incidence rates of inappropriate sampling and insufficient confirmation decreased significantly. Although some alternative methods are occasionally required, the system is useful as an educational tool to inform every staff member of precautions, modifications of the operation, and sampling techniques. In conclusion, the e-learning system contributed to the improvement of the quality management of the preanalytical process and the prevention of incidents.
