2019 Volume 23 Issue 1 Pages 40-49
In Japan, only a small number of nurse managers work in medium-sized hospitals, and they face difficulties supervising staff with diverse educational backgrounds and experiences. However, it is difficult for these managers to participate in training programs outside their own institutions. In the United States, the servant leadership demonstrated by mid-level nursing leaders has been shown to facilitate professional development and to improve job satisfaction among nursing staff. In this study, we developed and evaluation a pilot for a support model for nurse managers. The support model combines group training at the time of day when work is relatively quiet and cloud environments to promote self-learning. The model was tested on 47 nurse managers who consented to participate in the study; the managers worked at 4 institutions where the nurse directors had an understanding of the study. Forty-five nurse managers responded to a questionnaire after using the support model (response rate 95.7%). Participant self-assessed servant leadership skill scores increased significantly (P<0.05) from 190.9 points (±19.9) before participation to 197.0 points (±22.3) after. Participants provided many positive comments on the model's use of cloud environments, including "Easy to participate" and "Learned at my convenience." These results confirmed the effectiveness of the support model.
