Abstract
Workflow Management System (WfMS) and Knowledge-Based Email System (KEMS) have been proven to be valuable tools for use in increasing the efficiency of distributed work teams. However, traditional WfMS and KMS are inadequate for managing net-based information exchanges, which are extremely more frequent as lack of opportunities for face-to-face communication increase. In this paper we present a new information management approach that features integration of structured workflow scenarios into KMS. Compared with traditional WMS and KMS, this approach offers (1) flexibility in control of document routing and dissemination, (2) ability to information automate collecting and organizing work by managing the information with workflow context. The use of these capabilities is illustrated in a scenario-based email system.
