The Critical Success Factors of Area-Business Continuity Management: A Systematic Review and Outlooks from the Public and Private Sectors

Abstract

Area-business continuity management (Area-BCM) is a concept that upgrades an individual business continuity management (BCM) to regional management to ensure the resilience of local economics and communities. In order to implement Area-BCM in an industrial park, various stakeholders, such as private companies, infrastructure providers, industrial park operators, disaster management authorities, and local governments, present several challenges. Therefore, this study aims to present the ways to achieve Area-BCM implementation with many stakeholders. The systematic review is conducted to find the critical success factors (CSFs) of Area-BCM. The concept of BCM and supply chain management are applied to search for related articles. Preferred reporting items for systematic reviews and meta-analyses approach is used as a guideline for the quality review. As a result, 14 CSFs are listed and categorized in four groups following the main dimensions of Area-BCM. In addition, we conduct a focus group study and interview experts from the public and private sectors. Their outlook enlightens the importance of collecting factors. Commitment and support from the top management are mentioned as the initial point of implementation. Equally, information and knowledge sharing is key to conveying the Area-BCM framework and related information to stakeholders. Government support is necessary to connect stakeholders through a regional network for disaster management. Lastly, the interrelationship of CSFs is drawn based on experts’ opinions.