Development of a Model for Comprehensive Evaluation of Corporate Resilience Against Disasters (2)—An Examination Based on British Standard Institution’s Organizational Resilience Index

Abstract

“Resilience” is the ability to recover from the effects of a disaster or accident. Companies are expected to be resilient against accidents and disasters; however, at present no method comprehensively evaluates corporate resilience. This study examines some models of organizational resilience already published as a preparation for developing such an evaluation method. This study examines the “Organizational Resilience Index” developed by the British Standards Institution to assess whether it comprehensively covers the factors that contribute to corporate resilience. This study compares these with cases of past disasters and accidents. The results suggest that the following six factors are not explicitly covered by the Organizational Resilience Index: (1) attitude toward fulfilling responsibilities to customers, (2) external cooperation/assistance, (3) prompt decision-making and action, (4) practitioners empowered with discretion, (5) loyalty of employees to the company, and (6) a never-give-up attitude. Although this cannot be considered a definitive conclusion because of the various forms of subjectivity involved in the examination process, this study identifies factors that should be considered while developing a model that comprehensively includes factors that contribute to corporate resilience.