2011 Volume 12 Issue 3 Pages 177-185
A survey research was conducted to define the factors affecting the organization effectiveness of a pharmacy. To this end, the attitudes toward the organization and jobs of pharmacists and administrative staff members working for a community pharmacy were studied to explore factor configurations and correlations among these factors.
Copies of a self-administered questionnaire were distributed to all pharmacists and administrative staff members working for a pharmacy that has deployed stores mainly in the Kansai region. Factor analysis was performed using responses from 409 pharmacy employees (257 pharmacists and 152 administrative staff members) on 27 questions regarding their attitudes toward the organization and jobs. Then simultaneous analysis of multiple populations was performed using structural equation modeling to validate the correlations among factors, and the results were compared between the jobs.
As a result of the factor analysis, five factors were extracted that could be interpreted as follows：“philosophy/management policy,” “management approach,” “workplace ambiance,” “evaluation of the organization,” and “self-evaluation of the employee's own job.”
Examination of a hypothetical model where “philosophy/management policy,” “management approach,” and “workplace ambiance” affected “evaluation of the organization” and “self-evaluation of the employee's own job” revealed that, for pharmacists, it was “philosophy/management policy” that had more influence on, and correlation with other factors, while it was “workplace ambiance” for administrative staff members.
These results indicate that correlations of factors differ depending on the job；to improve the evaluation of the organization and of the employee's own job, empathy and permeation of the pharmacy organization's philosophy and management policy are important for pharmacists, while workplace ambiance is important for administrative staff members. This provided useful suggestions for human resource management in community pharmacies.
