2012 Volume 12 Issue 4 Pages 229-235
In this paper we aimed to assess how we should support and care for medical staffs who are involved in medical accident. We asked medical staffs who were involved in medical accident higher than 3d influence level accident, and had collected replies from 45 people of 43 hospitals. We qualitatively analyzed the answers of the questionnaires in terms of how they felt from the response of the others in their work place following the accident.
As a result, we extracted from answers 9 categories as follows；“sense of relief of getting over the incident by on-the-spot operational coordination”, “feeling better after talking to someone”, “feeling comforted by being told that you were not the only responsible party' ”, “regaining positive outlook through shared reflection with their coworkers”, “burden of repetitive fact confirmation”, “regret arising by reviewing fact”, “annoyance of single-handed accountability and responsibility”, “anxiety of not being informed of the situation”, and “discomfort felt by secondary discordance among staffs in charge”. These findings suggest that it is important to make clear the direction of response to the accident, to establish a support system of staffs in charge and their surroundings, to improve communication within work place, and to make cooperative work climate.
