Job satisfaction of office workers in the hospital

Abstract

The purpose of this study was to indentify contributing factors in job satisfaction and human relationship in office workers in the hospital. A questionnaire survey was conducted on all 3,865 employees with exception of doctors at the S University facilities (8 hospitals and 1 clinic). This study focused on 255 office workers who responded to this questionnaire. The 26 questions was classified by applying methods by Stamp et al into 6 categories；“Administration”, “Task requirement”, “Pay”, “Autonomy”, “Human relationship”, and “Professional Status.” Furthermore, “Human relationship” was classified into 3 components；relationship with supervisor, with coworker and with other section personnel. Contributing factors to job satisfaction were clarified using multiple regression analysis. “Human relationship” was most influential on job satisfaction for office workers, more than “Pay”. Among category of “Human relationship”, strongest relationship was found with supervisor, and secondly with other section personnel and lastly with coworker. The results of this study suggested that human relationship, especially with supervisor than with coworker, is important to improve job satisfaction.