Education and training for managers for healthcare quality and safety

Implementation of daily management with control items

Abstract

The Kawaguchi Municipal Medical Center implemented a hierarchy-based education and training program for healthcare quality and safety. In this study, we consider the management of daily processes to be fundamental in maintaining and improving healthcare quality and safety. To ensure good quality of healthcare services, it is necessary to build a Plan-Do-Check-Act (PDCA) cycle and structure daily management for continuous improvement. We implemented daily management along with policy management in 2012.

We organized training in classes and held some individual meetings to examine the progress of daily management, especially focusing on data collection and observation；56 managers completed daily management training in these phases. Results show that individual meetings are effective in overcoming difficulties.