2017 Volume 18 Issue 1 Pages 27-30
The NHO Himeji Medical Center clinical laboratory received ISO15189 authorization. Thereafter, we added reports of skill-map achievement, “KAIZEN” proposals, and positive feedback among laboratory staff to essential items of all-staff meetings in which all medical technologists and a laboratory doctor attend. As a result, more staff opinions have been received and more than one case has been reported in each meeting on average. The survey to all medical technologists in our laboratory suggested that the staff can gain self-confidence by reporting skill-map achievements, “KAIZEN” culture may grow depending on how their proposals are carried out, and human relationships may be improved by positive feedback among laboratory staff. All-staff meetings have a whole system approach and are useful for creating an active laboratory department.
