PFM (Patient Flow Management)：its challenges and what its recipients think

Abstract

Since 2015, with the introduction of Patient Flow Management (PFM), we have been conducting a prehospital interview as part of the program in effort to construct course projection from hospitalization to discharge. We analyzed and compared the patients and their family members on this program to those that are not by conducting semi-structured interview and clarified the issues surrounding their predicament. Results showed that prehospital interviews were useful in that it provided an image of a hospitalized life to patients, showed that patients understood the context of their treatment including choices of surgery/discontinuation of treatment and medications, and provided insight into what patients and their family members were being anxious and confused of with the life after discharge.