Current status of patient experience survey in Japan

Abstract

Patient Satisfaction (PS) survey is widely used to measure the quality of health care in Japan. However, scores of PS proved hard to interpret because there were no standard and the ratings depend on patient's feelings and values. Therefore, a shift has been made from measuring the opinion of the patient to measuring facts to assess the quality of care (Patient eXperience：PX) in Europe and America. Here, we reviewed the current status of PX in the world and discussed the problems in Japan. We developed Japanese version of PX survey based on the survey in NHS and validated its reliability in Japan.