Abstract
［Background］ Although it has been established that building trusting relationship between clients and rehabilitation therapists influences the quality of rehabilitation services, there have as yet been no studies conducted to identify the characteristics of the process. The purpose of this study was to identify the behaviors required for therapists to perform for the process of building a trusting relationship with clients, using qualitative research.
［Methods］ Stored data for five occupational therapists, four physical therapists, and three speech therapists were analyzed using the modified grounded theory approach.
［Results］We extracted 69 concepts relating to the behaviors necessary for the process of building trusting relationship between clients and rehabilitation therapists, and its concepts were classified into 17 sub-categories and 6 main categories.
［Conclusion］It was found that the behaviors rehabilitation therapists were required to perform for the process of building trusting relationships with clients were the following: gathering information, conducting assessments, planning interventions, performing interventions, adjusting the intervention plan and conducting follow-ups, being sensitive in how they communicate and conduct the relationship with the client, especially with those who are on the alert, and to turn the therapist reflecting on their own inner responses to the relationship, the therapy session and the clients.
