Abstract
Safety is especially essential in gas utility. For safety of gas, Tokyo Gas has developed intelligent gas meter as a means off fail-safe-system. It shut the gas off when the gas flow is extremely large or continues for an abnormally long period. And now, for improvement of safety and convenience of gas appliances, Tokyo Gas has developing new 24 hours security services and supervision systems, which we call “Intelligent Service Systems”. “STATION 24” -the 24 hours monitoring center of Tokyo Gas -monitors customer's various gas appliance, such as Security-Systems and intelligent gas meter, by use of computer and telecommunication technologies. In case of troubles emergency, the terminals at customer site make a phone call automatically and send emergency information to STATION 24. As soon as information is displayed on screen, operators call customers back and send repairs out immediately from local branch office of Tokyo Gas if necessary.
“Intelligent Service System” guards customer's safety over the 24 hours.
