2003 Volume 53 Issue 6 Pages 437-447
Until now, knowledge engineering has established very effective ways for translating tacit knowledge into explicit knowledge by formulating individual knowledge or skills for intelligent machines, and so on. Knowledge models show agents that assimilate human beings by adding sense and behavior, and further about knowledge transfer among agents. Recently knowledge management has begun to be used widely to carry out organizational or corporate strategies. It focuses on planning and organizing knowledge constructed from both organizational and individual levels. This makes it possible to breakdown strategies as executable concrete tactics because either direct or indirect working departments expect high productivity from every person and thus execute many tasks that require more explicit knowledge to be provided from all organizations. In this paper, we propose a knowledge composition method that plays an important role in structuring or identifying the whole set of related knowledge needed to realize a business objective. First, the "Major Knowledge Composition Method" is used to breakdown the original "objective knowledge" into wide suspecting sorts of "major knowledge" by adding relation, rule and an inference mechanism identified by the supervising team that works on it. Next each set of major knowledge is formulated by a specialist group to be articulated as organizational knowledge by the "Organizational Knowledge Composition Method" through adding relation, rule and an inference mechanism derived from the group's knowledge. Third, the "Individual Knowledge Composition Method" leads organizational knowledge to individual knowledge, in which individual knowledge, both explicit and tacit, is structured based on "Japanese word structure." Finally, the "Objective Knowledge Composition Method" is applied to the results of the structured set of major, organizational and individual knowledge to be recomposed by adding relation, rule and an inference mechanism owned by the supervisor group's knowledge. We applied this method to manage the objectives of an e-business that customers can use easily and conveniently. It made clear that this method can effectively organize objective knowledge from organizational and individual knowledge according to website, process method of receiving and ordering products, collection of payment, and method of handling with problems.
