Abstract
The role of services to fulfill various customer needs has become more important. To satisfy these customer needs with limited resources, cooperation with companies or consumers is considered to be an effective approach. Meanwhile, there are few approaches available to analyze requirements of stakeholders including cooperative partners and to design cooperative services based on these requirements. Therefore, the authors introduce a modeling method to visualize requirements of stakeholders and service processes to satisfy them and a service evaluation method based on this for the design of cooperative services. In addition, the authors propose a design process of cooperative services using these methods.
