2016 Volume 66 Issue 4E Pages 448-459
The turnover rate in the accommodation industry is higher than that of any other industry in Japan. The long business hours in ryokans make it difficult for employees to work there. To achieve a work-life balance, it is necessary for ryokans to improve operations. Furthermore, service industries are expected to earn considerable benefits by using time and motion study. In this paper, we apply time and motion study to the operation of cleaning up after banquets in ryokans. First, the problems encountered during operations are identified by time and motion study. Second, the proposed operation intended to solve these problems is developed. Third, the proposed operation is evaluated from the total operation time calculated by the methods-time measurement system. Finally, the usefulness of the proposed operation is evaluated in terms of its practical application. Consequently, it is found that the proposed operation is useful from the perspective of the total operation time and workload.
