Abstract
Guests experience a lot of things at Ryokan such as the Japanese style room, Japanese cuisine, hot springs, etc. They have influence over the customer satisfaction and the quality of service staff as well. In this study, we focus the service staff and show a practical implication through a consideration of good place to work (friendly working place and decent work). From the voice of the service staff of Ikaho Ryokan Hotel Tenbo, we suggest the importance of internal communication: a more open communication in the vertical & horizontal relation of organization and support system to develop working environment for the growth of the service staff. We believe that Ryokan will achieve a certain amount of growth through these two points in the future.
