Comparison of Home Care Satisfaction between Patients and Nurses on Visiting Nurse Station

Abstract

The study was designed to examine the relationship between patient satisfaction with home care service and their attributes in a visiting nurse station, and comparison of patient satisfaction and nurse satisfaction. Seventy-four of 101 patients and five nurses in the visiting nurse station replied to the self-reported questionnaires; the analysis dealt with those 74 respondents.

Total patient satisfaction was affected by “doing some medical care”, “home oxygen therapy”, “another exercise”. A positive correlation was observed in satisfaction between patients and nurses. Each satisfaction was related to “care for patients and the family to alleviate their anxiety” and “care which corresponds to cost”. Patient satisfaction was related to “avoidance of beeing admitted to hospital because of home nurse care” and “to coordinate home care service institution”. Nurse satisfaction was related to “to present an emergency call number” and “secure and confidence in the nurse”.