Study on the Care Management Process Where a Quality Improvement Is Required of Care Managers

Abstract

　The purpose of the researches is to make clear the contents of care practices where quality improvement are required or care managers in the future , by investigating how care management is actually practiced, how much care managers recognize the importance of their job, etc. Questionnaires were sent out to 571 care managers registered with the WAM NET who practice care management to user in Osaka.

　The result shows the need of improvement especially in the quality of the process concerning "Needs analysis and Care Conference by Service Providers" and "Monitoring and Evaluation", among other care management processes, consequently showing the need of training programs for the purpose of improving the quality in the area such as needs assessment, care service planning, management of the care conferences by service providers, method of monitoring and evaluation, development of social resources, and so on.