Development of “IT Management Effectiveness” and Analyses of Japanese Companies

Abstract

The purpose of this paper is to develop “IT management effectiveness” as the first-generation instrument for the measurement of the overall effectiveness/style of IT management. To do this, based on the preceding research, we revisit the causal model that consists of six primary indicators, i.e., awareness and actions of top management, linkage between management and IT, IT development capability, IT investment and deployment, IT readiness, and business value creation from IT. After the introduction of IT management effectiveness/style, we apply this measure to the data collected from 509 major companies selected from among various types of businesses in Japan. Then, we find that the relationships between industry/size of companies and the primary indicators of the framework exhibit different tendencies significantly.