Success Factors of Digital Transformation Initiatives Led by Information Systems Departments: Servant Leadership, Organizational Citizenship Behavior and Knowledge Integration

Abstract

This research examines the success factors of Digital Transformation initiatives led by information systems departments. For this purpose, this study focuses on servant leadership, organizational citizenship behavior, and the process of knowledge integration which is to integrate external knowledge into the internal organization, and how they lead to DX-related initiatives by information systems departments. For verification, this study constructs a hypothesis verification model, conducts a survey, and analyzes the data by partial least squares structural equation modeling (PLS-SEM). The analysis reveals that job satisfaction mediates the effect of servant leadership on organizational citizenship behavior and knowledge integration mediates organizational citizenship behavior upon DX-related initiatives led by information systems departments.