1995 Volume 4 Issue 2 Pages 99-113
Organizational intelligence based on empirical knowledge or know-how is a key to competitive advantage. This paper first identifies problems and issues in implementing knowledge systems and in the recent related researches. Then it proposes a new approach to establishing organizational intelligence. "Human-inclusive systems approach" can facilitate to combine human intuition and computer's logical functions. "Knowledge bottom-up approach" can encourage effective knowledge acquisition. "Knowledge management" is proposed to design organizational intelligence. Application of "SOFT Science and Technology" concept is also discussed to systematize organizational intelligence research.
