1999 Volume 8 Issue 2 Pages 13-42
In this paper, we identify the structure of communication systems by exploring the communicative aspects of quality management systems and discuss their implications for the construction of quality management systems that create a competitive edge. The structure of quality communication systems for quality management is characterized by the linkages of communication phases from strategy and R&D to operations on the floor, including customers and suppliers. When activities for quality management effectively reinforce each other through the linkage structure of communication systems, they contribute to quality competitiveness. The key factor in the formation of the linkage structure is commitment to quality from top management. The linkage structure of quality management communication systems is essential to the creation and maintenance of quality competitiveness.
