2000 Volume 8 Issue 4 Pages 33-47
We propose a user-participated modeling method based on soft systems approach. We can analyze and improve business processes with the method. Especially, we focus our attention on OFP (Order Fulfillment Process) that starts at the order from customer and terminates at the distribution of products or services. And we design and install the system that improves OFP based on the user-participated modeling method. The system includes three subsystems, modeler, simulator and analyzer. Then, we apply the system to three business processes. The results of our experiment show that the system is useful to analyze and improve OFP.
