Research Issue on Voice and Emotion Analysis as a Mental Health Measure Toward its Social Implementation

Abstract

The provision of services using digital health technology is rapidly becoming popular. In particular, many digital health technologies are being considered for use in mental health measures. This article summarized the research issues that Human Factors and Ergonomics （HFE） professionals should address regarding the social implementation of voice emotion analysis technology as follows: 1） standardization of analysis for voice emotion data, 2） establishment of a method for determining acute internal responses （stress reactions） based on multiple parameters, 3） development of information disclosure and scientific literacy education against confirmation bias, 4） establishment of guidelines/regulations for handling health information considering the benefits and harms of voice emotion analysis, and 5） response to incidental findings obtained from voice emotion analysis. HFE plays a significant role in disseminating and implementing appropriate voice emotion analysis technology to the general public.