Abstract
Open counter system of the tickets issuing for the new high-speed rail-way service, the new Tokaido line, was studied to promote the efficient and comfortable issuing. The appropriate seat height, seat back sufficient space for feet and legs were arranged so as to emable the comfortable posture. The control panel to have access to the electronic computer was set at the left, the ticket printer at the right of the clerk within adequate reach and with proper height. The printer areas may be used for handing over of the ticket to another clerk in case of two-men issuing. The tecket-box for subsidiary use was set accordingly at the back of the clerk. The new design was actually adopted at the Tokyo station and gained popular favour. The hourly issue speed reached over 60 per clerk.
