The Multi-dimensional Relationships between Nurse's Job Satisfaction and Customer Satisfaction with Home Nursing Care

Abstract

The objective of this study was to detect whether there was any multidimensional relationships between nurse's job satisfaction and customer satisfaction with home nursing care. The sample for this study was drawn from customers and home care nursing staffs within a public health center area in K prefecture. The relationship between each customer satisfaction (dependent variables) and nurse's job satisfaction (independent variables), based on its content validity in previous researches, was explored by stepwise multiple regression analysis. Customer's "Overall satisfaction" was associated positively significantly with "Relationship with customers" among nurse's job satisfaction dimensions. It was suggested that customer satisfaction with home care nursing depended potentially on the relationship between customer (caregiver) and home care nurse.