2020 Volume 46 Issue 11 Pages 615-627
The aims of this study were to clarify the factors that affect patient satisfaction with drug information provided by healthcare professionals and to examine the actual conditions of this information provision. A Web-based questionnaire survey was conducted with outpatients who continued pharmacotherapy within the past year. Data collection ended when the number of respondents reached 1,030. The questionnaire covered the conditions of information provision and satisfaction with the drug information provided by healthcare professionals, experiences of using information sources other than healthcare professionals, and drug information needs. Among the 1,030 respondents, 763 (74.1％) were male and 528 (51.3％) were 70 years of age or older. Of the respondents, 1,006 (97.6％) received drug information from healthcare professionals, of whom 861 (85.5％) were satisfied with it. Female sex, adequate Health Literacy (HL), and receiving drug information from physicians, hospital pharmacists, community pharmacists, and nurses were associated with a high degree of satisfaction. In 622 patients (60.4％) who had searched for drug information themselves, “drug effects” and “side effects” were rated highly for both information-seeking experiences and needs. Community pharmacists, physicians, and websites were rated highly for both information-seeking experiences and needs. Patients were more satisfied with community pharmacists and physicians than with websites (P < 0.001). Satisfaction with information provided by community pharmacists was as high as that provided by physicians, so community pharmacists fulfilled their role sufficiently.
