Evaluation of the Apology Emails by Native Japanese Speakers and Chinese Learners of Japanese:

Focusing on the Differences of Evaluation Viewpoints and Results

Abstract

This paper analyses the differences in evaluations by Chinese learners of Japanese and native Japanese speakers for apology emails. The results suggest that the Chinese learners of Japanese place more importance on the format of emails, while the native Japanese speakers place more importance on the content of apologies and attitude of the apologists. In addition, there are differences in views between the two groups of collaborators regarding the content that should be written in the apology emails.