Abstract
This is a case study of an electric power company. The purpose of this study is to clarify contributing factors to knowledge transfer, namely, how knowledge recipients use transferred knowledge. In this case, knowledge concerning meeting management was transferred from a training lecturer in A department to 18 knowledge brokers in B department. Thereafter, the knowledge was transferred from the 18 knowledge brokers to all 60 knowledge recipients in the B department. Firstly, three dominant factors (agreement of knowledge brokers, recommendation by group managers, difficulty in utilization by knowledge recipients) were derived from literature reviews and a preparative interview to a former training lecturer. To clarify the most influencing factor among those three, a new questionnaire with an interval scale was designed. All 60 knowledge recipients were expected to answer and the response rate was 90 percent. As the results of multiple regression analysis, “agreement of knowledge brokers” got the highest standard partial regression coefficient. Considering that meeting management is not particular but general knowledge, this result implies that improvement of agreement of knowledge brokers is quite effective for transferring general knowledge in a large-scale organization.
