Abstract
As the most important case management system in school counseling works, the counseling service system must meet the needs and expectations of the school teacher-counselors (the main users). Semi-structured interviews were used to interview school teacher-counselors who have experience in using the system in Tainan. The data are recorded and semantically analyzed after the interview, and the critical factors that affect the system acceptance of the school teacher-counselors are summarized. The conclusion was to discuss the implications of this research and to suggest several future research issues.