Abstract
The counseling service system is a case management tool used by professional guidance counse-lors and full-time teacher-counselor. However, even after multiple maintenances, system satisfac-tion and willingness to use it cannot be improved. This study used the modified Delphi method and analytic hierarchy process to construct the service quality index of the counseling service system by adding expert suggestions from different backgrounds. The study found that the service quality indicators of the counseling service system can be divided into five criteria and 21 sub-criteria to explore, among which were "perfect confidentiality mechanism", "web design & layout meet the needs of the work", and "functional operation is simple and convenient" most valued by experts and users. Based on the research results, this study puts forward substantive implications for academics and management.
https://ror.org/02s3d7j94 
